Privacy & Confidentiality
Security, Safety & TrustPrivacy at a Glance
MortgageGuide uses data minimisation, encrypted storage, role-based access, consent records, retention controls and export or deletion processes. Full terms are consolidated on the Policies and Legal Information page.
No Customer Account
Customers do not create a login account. If a journey is ended or its access key is lost, the customer cannot sign back in to retrieve it.
Frequently Asked Questions
Is my plan public?
No. Calculation details are not published.
Where can I read the complete policy?
Open Policies and Legal Information for the complete consolidated policy.